There are a multitude of different metaverse platforms out there and one of the most prominent is The Sandbox claiming over 40 million global installs on mobile. Today, the decentralized social world has announced a new partnership with WebHelp, a specialist in customer experience and business solutions to help improve The Sandbox’s community engagement.
Lime any metaverse platform The Sandbox is driven by its community of players and creators, ensuring everyone can have a safe, fun time. And should anything arise then there are the tools to help safeguard them and report malicious behaviour. WebHelp will aid in this process by providing The Sandbox community with in-game support services.
These will range from moderating in-game chat and new player support to conducting moderation, and social media activities. The partnership between the two companies initially began a couple of months back, over the coming months they’ll expand the number of Webhelp ambassadors to 150 in line with each Alpha Season release.
“With many complex interactions happening simultaneously in The Sandbox, it’s really important that our community see and feel the presence of our teams and ambassadors on the platform,” said Sebastien Borget, COO and Co-Founder of The Sandbox said. “Providing support to our players and creators is key to our offering, and we’re pleased Webhelp shares our vision for the metaverse as a safe space for users to connect with entertainment, gaming, and user-generated content. We are looking forward to working with Webhelp to scale up our dedicated support team, which is rapidly developing its skillset and becoming an extension of our team, as part of a long-lasting partnership.”
“We’re excited to partner with one of the fastest-growing and most disruptive gaming platforms of a generation,” commented Olivier Duha, CEO and Co-founder of Webhelp. “Running on an open irrefutable blockchain network, The Sandbox puts community at its core, matching Webhelp’s business values. We will be using our extensive experience and expertise in content and community moderation to help The Sandbox grow and remain a safe and engaging platform for players, creators, and commercial partners.”
Ensuring a safe, comfortable environment is crucial for any upcoming metaverse but especially one that courts brands partnerships like The Sandbox does. Currently, the platform has over 200 partnerships with brands such as Gucci, HSBC, Warner Music Group, Snoop Dogg, Adidas, Care Bears, and Atari, all of which have invested in land. That looks like to increase as metaverse popularity soars, so keep up to date by reading gmw3.